{"id":110725,"date":"2026-11-08T12:33:43","date_gmt":"2026-11-08T11:33:43","guid":{"rendered":"https:\/\/yardratshop.com\/?page_id=110725"},"modified":"2026-11-08T16:03:48","modified_gmt":"2026-11-08T15:03:48","slug":"international-customers","status":"publish","type":"page","link":"https:\/\/yardratshop.com\/eng\/international-customers\/","title":{"rendered":"International customers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"110725\" class=\"elementor elementor-110725\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9cbda8d e-con-full e-flex e-con e-parent\" data-id=\"9cbda8d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c2828df elementor-widget elementor-widget-html\" data-id=\"c2828df\" data-element_type=\"widget\" data-e-type=\"widget\" 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18px;margin:0}\n#ys-international .ysi-labels dt{font-weight:700;color:var(--ysi-gold)}\n#ys-international .ysi-labels dd{margin:0;color:var(--ysi-muted)}\n#ys-international .ysi-help{margin-top:38px;padding:28px;border:1px solid #595137;border-radius:18px;background:#202318}\n#ys-international .ysi-help .ysi-actions{margin:18px 0}\n#ys-international .ysi-help small{display:block;color:var(--ysi-muted);font-size:13px;line-height:1.65}\n@media(max-width:900px){\n  #ys-international .ysi-destinations{grid-template-columns:repeat(2,minmax(0,1fr))}\n  #ys-international .ysi-columns{grid-template-columns:1fr}\n}\n@media(max-width:480px){\n  #ys-international{margin-top:18px;padding:0 14px;font-size:15px}\n  #ys-international .ysi-hero{padding:26px 22px;border-radius:20px}\n  #ys-international .ysi-intro{font-size:16px}\n  #ys-international .ysi-eyebrow{font-size:10px;letter-spacing:.1em}\n  #ys-international .ysi-actions{flex-direction:column;align-items:stretch}\n  #ys-international .ysi-button{width:100%}\n  #ys-international .ysi-card{padding:17px}\n  #ys-international .ysi-panel,#ys-international .ysi-help{padding:22px}\n  #ys-international .ysi-faq{padding:4px 18px}\n  #ys-international .ysi-labels{grid-template-columns:1fr;gap:4px}\n  #ys-international .ysi-labels dd{margin-bottom:12px}\n}\n@media(max-width:360px){\n  #ys-international .ysi-destinations{grid-template-columns:1fr}\n}\n<\/style>\n\n<article id=\"ys-international\" lang=\"en\" aria-labelledby=\"ysi-title\">\n  <header class=\"ysi-hero\">\n    <p class=\"ysi-eyebrow\">\n      <svg viewBox=\"0 0 24 24\" aria-hidden=\"true\">\n        <circle cx=\"12\" cy=\"12\" r=\"9\"\/>\n        <ellipse cx=\"12\" cy=\"12\" rx=\"4\" ry=\"9\"\/>\n        <path d=\"M3 12h18\"\/>\n      <\/svg>\n      Yardrat Shop \u00b7 International guide\n    <\/p>\n\n    <h1 id=\"ysi-title\">\n      International orders,<br>\n      <span>made clear.<\/span>\n    <\/h1>\n\n    <p class=\"ysi-intro\">\n      Your guide to pre-orders, payments and delivery, so you know what\n      to expect before choosing your next piece.\n    <\/p>\n\n    <div class=\"ysi-actions\">\n      <a class=\"ysi-button ysi-primary\" href=\"https:\/\/yardratshop.com\/international-collection\/\">\n        Explore the collection <span aria-hidden=\"true\">&nbsp;\u2192<\/span>\n      <\/a>\n      <a class=\"ysi-button ysi-secondary\" href=\"#ysi-destinations\">\n        Check your destination\n      <\/a>\n    <\/div>\n  <\/header>\n\n  <nav class=\"ysi-nav\" aria-label=\"Guide sections\">\n    <a href=\"#ysi-destinations\">Destinations &amp; costs<\/a>\n    <a href=\"#ysi-preorders\">Pre-orders &amp; payments<\/a>\n    <a href=\"#ysi-delivery\">Delivery explained<\/a>\n    <a href=\"#ysi-questions\">Common questions<\/a>\n  <\/nav>\n\n  <section class=\"ysi-section\" id=\"ysi-destinations\"\n    aria-labelledby=\"ysi-destinations-title\">\n\n    <h2 id=\"ysi-destinations-title\">Where we deliver<\/h2>\n\n    <p>\n      We deliver to the European Union, United Kingdom, United States,\n      Canada and Australia. Shipping is included, with special forwarding\n      costs for the Balearic and Canary Islands as explained below.\n    <\/p>\n\n    <div class=\"ysi-destinations\">\n      <div class=\"ysi-card\">\n        <span class=\"ysi-label\">Shipping &amp; taxes<\/span>\n        <h3>European Union<\/h3>\n        <p>\n          Shipping, taxes and import duties are included for EU deliveries,\n          except the island forwarding costs\n          <a href=\"#ysi-islands\">explained below<\/a>.\n        <\/p>\n      <\/div>\n\n      <div class=\"ysi-card ysi-uk\">\n        <span class=\"ysi-label\">Shipping included<\/span>\n        <h3>United Kingdom<\/h3>\n        <p>\n          Import taxes and duties <strong>may be payable on arrival<\/strong>.\n          Please contact us before ordering if you need clarification\n          about UK import charges.\n        <\/p>\n      <\/div>\n\n      <div class=\"ysi-card\">\n        <span class=\"ysi-label\">Shipping &amp; taxes included<\/span>\n        <h3>United States &amp; Canada<\/h3>\n        <p>\n          Shipping, taxes and import duties are included in the price\n          for deliveries to these destinations.\n        <\/p>\n      <\/div>\n\n      <div class=\"ysi-card\">\n        <span class=\"ysi-label\">Shipping &amp; taxes included<\/span>\n        <h3>Australia<\/h3>\n        <p>\n          Shipping, taxes and import duties are included in the price\n          for deliveries to Australia.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <aside class=\"ysi-islands\" id=\"ysi-islands\"\n      aria-labelledby=\"ysi-islands-title\">\n\n      <h3 id=\"ysi-islands-title\">Balearic &amp; Canary Islands<\/h3>\n\n      <p>These destinations require forwarding from mainland Spain.<\/p>\n\n      <p>\n        <strong>Balearic Islands:<\/strong> additional shipping costs\n        may apply depending on the delivery postcode.\n      <\/p>\n\n      <p>\n        <strong>Canary Islands:<\/strong> the transport cost is confirmed\n        once the final packaging dimensions are known and is paid\n        before shipping.\n      <\/p>\n\n      <p>\n        Please <a href=\"\/contacto\/\">ask us about island delivery arrangements<\/a>\n        before placing your order.\n      <\/p>\n    <\/aside>\n\n    <p class=\"ysi-note\">\n      Choose your version or scale and check the full item price before\n      placing your order. If you are unsure about your destination,\n      <a href=\"\/contacto\/\">ask our team before ordering<\/a>.\n    <\/p>\n  <\/section>\n\n  <div class=\"ysi-columns\">\n    <section class=\"ysi-panel\" id=\"ysi-preorders\"\n      aria-labelledby=\"ysi-preorders-title\">\n\n      <h2 id=\"ysi-preorders-title\">How pre-orders work<\/h2>\n\n      <ol class=\"ysi-steps\">\n        <li>\n          <strong>Choose your piece and version.<\/strong>\n          Check the product details, availability, full price and\n          estimated release date.\n        <\/li>\n        <li>\n          <strong>Choose how to pay.<\/strong>\n          Where a deposit is available, the product page shows the deposit\n          amount and remaining balance. The options and percentage depend\n          on the item.\n        <\/li>\n        <li>\n          <strong>Complete the balance when notified.<\/strong>\n          When your piece is available and the balance is due, we will\n          email you the outstanding amount and payment instructions.\n          We then continue with the preparation of your shipment.\n        <\/li>\n      <\/ol>\n\n      <p class=\"ysi-callout\">\n        <strong>Your deposit is part of the total item price.<\/strong>\n        It is an initial payment towards your order, not an additional\n        fee or the full price of the piece.\n      <\/p>\n    <\/section>\n\n    <section class=\"ysi-panel\" id=\"ysi-delivery\"\n      aria-labelledby=\"ysi-delivery-title\">\n\n      <h2 id=\"ysi-delivery-title\">From the studio to your collection<\/h2>\n\n      <p>\n        Most products are dispatched from Asia, where our manufacturers\n        and logistics centres are located. Check the availability and\n        dispatch information on each listing.\n      <\/p>\n\n      <dl class=\"ysi-timing\">\n        <div>\n          <dt>Estimated release date<\/dt>\n          <dd>\n            The manufacturer's production estimate. It can change\n            and is not the date your parcel will arrive.\n          <\/dd>\n        <\/div>\n        <div>\n          <dt>Shipping and delivery<\/dt>\n          <dd>\n            Transport depends on the piece, its size, its weight and\n            its destination. Large resin statues are generally\n            transported by sea.\n          <\/dd>\n        <\/div>\n        <div>\n          <dt>Tracking updates<\/dt>\n          <dd>\n            Tracking can remain unchanged during part of an international\n            journey, particularly before the parcel enters the local\n            delivery network.\n          <\/dd>\n        <\/div>\n      <\/dl>\n    <\/section>\n  <\/div>\n\n  <section class=\"ysi-section\" id=\"ysi-questions\"\n    aria-labelledby=\"ysi-questions-title\">\n\n    <h2 id=\"ysi-questions-title\">A few useful answers<\/h2>\n\n    <div class=\"ysi-faq\">\n      <details name=\"ysi-questions\">\n        <summary>\n          What do the availability labels mean?\n          <svg viewBox=\"0 0 20 20\" aria-hidden=\"true\">\n            <path d=\"M10 3v14M3 10h14\"\/>\n          <\/svg>\n        <\/summary>\n        <div class=\"ysi-answer\">\n          <dl class=\"ysi-labels\">\n            <dt>Preorder<\/dt>\n            <dd>Available to reserve before release.<\/dd>\n            <dt lang=\"es\">En stock EU<\/dt>\n            <dd>Listed as in stock in the European Union.<\/dd>\n            <dt lang=\"es\">En stock China<\/dt>\n            <dd>Listed as in stock in China.<\/dd>\n            <dt lang=\"es\">Agotado<\/dt>\n            <dd>Currently sold out.<\/dd>\n          <\/dl>\n        <\/div>\n      <\/details>\n\n      <details name=\"ysi-questions\">\n        <summary>\n          Which currency and payment methods can I use?\n          <svg viewBox=\"0 0 20 20\" aria-hidden=\"true\">\n            <path d=\"M10 3v14M3 10h14\"\/>\n          <\/svg>\n        <\/summary>\n        <div class=\"ysi-answer\">\n          <p>\n            Use the store's currency selector to see the available\n            currencies. Check the final amount and currency at checkout\n            before confirming payment. The payment methods available\n            for your order are shown at checkout.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details name=\"ysi-questions\">\n        <summary>\n          Can I change or cancel an order?\n          <svg viewBox=\"0 0 20 20\" aria-hidden=\"true\">\n            <path d=\"M10 3v14M3 10h14\"\/>\n          <\/svg>\n        <\/summary>\n        <div class=\"ysi-answer\">\n          <p>\n            Contact us as soon as possible. Changes depend on the stage\n            of preparation or shipping. Cancellations and returns are\n            handled under the conditions applicable to your purchase\n            and your statutory consumer rights.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details name=\"ysi-questions\">\n        <summary>\n          What if something arrives damaged or a part is missing?\n          <svg viewBox=\"0 0 20 20\" aria-hidden=\"true\">\n            <path d=\"M10 3v14M3 10h14\"\/>\n          <\/svg>\n        <\/summary>\n        <div class=\"ysi-answer\">\n          <p>\n            Contact us with your order number. Photos of the piece,\n            its packaging and the parts received help us review the\n            issue. An unboxing video can also be helpful; not having\n            a video does not, by itself, remove your statutory rights.\n          <\/p>\n        <\/div>\n      <\/details>\n\n      <details name=\"ysi-questions\">\n        <summary>\n          Can I use the store if I do not speak Spanish?\n          <svg viewBox=\"0 0 20 20\" aria-hidden=\"true\">\n            <path d=\"M10 3v14M3 10h14\"\/>\n          <\/svg>\n        <\/summary>\n        <div class=\"ysi-answer\">\n          <p>\n            Product pages and checkout currently appear in Spanish.\n            Your browser's translation feature can help you browse.\n            If you need help understanding a listing or reservation,\n            send us the product link before ordering.\n          <\/p>\n        <\/div>\n      <\/details>\n    <\/div>\n  <\/section>\n\n  <footer class=\"ysi-help\" id=\"ysi-help\"\n    aria-labelledby=\"ysi-help-title\">\n\n    <h2 id=\"ysi-help-title\">Questions before you order?<\/h2>\n\n    <p>\n      Send us the product link and your delivery country.\n      For an existing order, include your order number so we can find it.\n    <\/p>\n\n    <div class=\"ysi-actions\">\n      <a class=\"ysi-button ysi-primary\" href=\"\/contacto\/\">\n        Contact the team\n      <\/a>\n      <a class=\"ysi-button ysi-secondary\"\n        href=\"mailto:atencion-cliente@yardratshop.com?subject=International%20order%20enquiry\">\n        Email us\n      <\/a>\n    <\/div>\n\n    <small>\n      This guide summarises our buying information. Please also read the\n      <a href=\"\/terminos-y-condiciones\/\" hreflang=\"es\">Terms and conditions (Spanish)<\/a>\n      and the details of your chosen product before placing an order.\n    <\/small>\n  <\/footer>\n<\/article>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Yardrat Shop \u00b7 International guide International orders, made clear. 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